Privacy Policy

This Privacy Policy describes how Marcos ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at marcospizzagrill.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

For any privacy-related questions or concerns, you may contact us at: [email protected]

1. About Us

Marcos is a food service business operating in the United States. We provide food ordering, delivery, and dining services to our customers through our website and related platforms.

2. Applicable Laws and Regulations

As a business operating in the United States, we comply with applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) – governing unfair or deceptive practices relating to consumer privacy
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) – granting specific rights to California residents regarding their personal information
• The CAN-SPAM Act – governing commercial electronic communications
• The Children's Online Privacy Protection Act (COPPA) – protecting the privacy of children under 13
• Other applicable state privacy laws across the United States

Where applicable, we extend rights and protections consistent with these regulations to all users of our services, regardless of their state of residence.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include:

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where required for age verification purposes)
• Username and password (for account holders)

3.2 Payment and Transaction Information

When you place an order or make a payment through our website, we or our authorized payment processors collect:

• Credit or debit card information (processed securely through third-party payment processors; we do not store full card numbers)
• Billing address associated with your payment method
• Transaction history and order details
• Purchase amounts and frequency

3.3 Usage and Behavioral Data

As you navigate and interact with our website, we automatically collect information about your usage patterns, including:

• Pages viewed and time spent on each page
• Links clicked and items added to your cart
• Search queries entered on our website
• Referral URLs (the website you came from before visiting ours)
• Order history and preferences
• Session duration and browsing behavior

3.4 Device and Technical Information

We automatically collect technical information about the device and network you use to access our website:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and device identifiers
• Time zone settings and language preferences
• Cookie identifiers and similar tracking technologies

3.5 Location Data

To facilitate food delivery services, we may collect:

• Delivery address you provide when placing an order
• Approximate location derived from your IP address
• Precise geolocation data, if you grant permission through your browser or device settings

3.6 Communications Data

If you contact us via email, phone, or online form, we may collect and retain:

• The content of your messages and correspondence
• Records of communications with our customer service team
• Feedback, reviews, and survey responses you submit

3.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you log in via a social account or interact with our social pages)
• Third-party food delivery platforms and aggregators
• Analytics and advertising partners
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and profile
• Sending order confirmations, receipts, and status updates
• Coordinating with delivery drivers and restaurant staff
• Processing payments and managing billing
• Responding to your customer service inquiries and complaints

4.2 Personalization and User Experience

• Personalizing your experience based on your order history and preferences
• Recommending menu items and promotions relevant to you
• Remembering your preferences, saved addresses, and payment methods
• Displaying location-relevant menu options and pricing

4.3 Analytics and Service Improvement

• Analyzing usage trends and patterns to improve our website and services
• Conducting internal research and business intelligence
• Monitoring and enhancing website performance and security
• Testing new features and functionality
• Understanding customer demographics and behavioral trends

4.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent or as permitted by applicable law)
• Sending SMS/text message marketing (where you have opted in)
• Delivering targeted advertisements on our website and third-party platforms
• Running loyalty programs and special promotions
• Informing you of new menu items, seasonal offerings, and events

You may opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or by contacting us at [email protected].

4.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from law enforcement or government authorities
• Detecting, investigating, and preventing fraudulent transactions and abuse
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Marcos, our customers, and the public

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and to improve your experience on our website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including session management and security
• Functional Cookies: Remember your preferences, such as saved addresses and language settings
• Analytics Cookies: Collect aggregated data about website traffic and usage patterns (e.g., Google Analytics)
• Marketing and Advertising Cookies: Track your browsing activity to serve relevant advertisements across the web

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy, which is available on our website.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) opt-out
• Network Advertising Initiative (NAI) opt-out

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties under the circumstances described below:

6.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals to help us operate our business and provide our services. These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf. Categories include:

• Payment processors (e.g., Stripe, Square, PayPal) – to securely process transactions
• Delivery and logistics partners – to facilitate food delivery
• Cloud hosting and IT infrastructure providers – to host and maintain our website and systems
• Email and SMS marketing platforms – to send you communications
• Analytics providers (e.g., Google Analytics) – to analyze website usage
• Customer support tools – to manage support tickets and communications

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Marcos
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties in other circumstances where we have obtained your explicit consent to do so.

7. Data Security

We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Secure payment processing: Payment card data is processed through PCI DSS-compliant third-party payment processors; we do not store full payment card numbers
• Access controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions
• Password hashing: User account passwords are stored using strong cryptographic hashing algorithms
• Regular security assessments: We conduct periodic reviews of our security practices and systems
• Employee training: Our staff receive training on data privacy and security best practices
• Incident response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a security breach

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

Upon the expiration of applicable retention periods, we will securely delete or anonymize your personal information. If deletion is not immediately possible (e.g., because the data is stored in backup archives), we will isolate the data from further processing until deletion is feasible.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to verified requests within the timeframes required by law.

9.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories and specific pieces of personal information we collect, use, disclose, and sell about you
• Right to Delete: The right to request deletion of your personal information (subject to certain exceptions)
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information
• Right to Data Portability: The right to receive your personal information in a portable, readable format

To submit a California privacy request, please contact us at [email protected] with the subject line "California Privacy Request." We will acknowledge your request within 10 business days and respond within 45 calendar days, with an extension of up to 90 days where necessary.

9.3 Rights for Residents of Other States

Residents of other U.S. states with enacted privacy legislation (including but not limited to Virginia, Colorado, Connecticut, Texas, and Oregon) may also have rights similar to those described above under their respective state laws. We will evaluate requests from residents of these states in accordance with applicable law. Please contact us at [email protected] to submit a request.

9.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: marcospizzagrill.click

We may need to verify your identity before processing your request. This may involve asking you to provide information that we can match to our records. We will not use information you provide for verification purposes for any other reason. You may also designate an authorized agent to submit a request on your behalf, provided that you supply written authorization and we can verify your identity.

10. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 13. Our website and services are not directed at children under 13, and we do not knowingly allow children under 13 to create accounts or place orders.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

Users between the ages of 13 and 17 should obtain parental or guardian consent before using our services. We recommend that parents and guardians supervise their children's online activities.

11. International Data Transfers

Marcos is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws than your country of residence.

Where data transfers occur, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable privacy laws. This may include:

• Using service providers and cloud infrastructure located in the United States
• Implementing contractual protections where data is processed by third parties in other jurisdictions
• Ensuring that international recipients of your data provide appropriate safeguards

By using our website and services, you consent to the transfer of your information to the United States and acknowledge that laws in the United States may differ from those in your home country.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not constitute our endorsement of the third party's privacy practices.

13. "Do Not Track" Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals. However, you can manage your tracking preferences through our cookie settings and the opt-out mechanisms described in Section 5 of this policy.

14. How We Handle Sensitive Personal Information

We recognize that certain categories of personal information are particularly sensitive and warrant heightened protection. To the extent we collect sensitive personal information (such as precise geolocation data or financial account information), we use it only for the purposes described in this Privacy Policy and implement additional safeguards to protect it. We do not use sensitive personal information for inferring characteristics about you or for purposes beyond those necessary to provide our services.

15. Filing a Privacy Complaint

If you believe that we have violated your privacy rights or mishandled your personal information, we encourage you to contact us first so that we can attempt to resolve your concern:

• Email: [email protected]
• Website: marcospizzagrill.click

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days.

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with relevant regulatory authorities:

15.1 Federal Trade Commission (FTC)

For concerns about deceptive or unfair data practices under the FTC Act:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

15.2 California Residents – California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 California Residents – California Attorney General

• Website: oag.ca.gov/privacy

15.4 Other State Residents

Residents of other states may file complaints with their respective state attorney general's office or other applicable state privacy authority. Contact information for your state's attorney general can typically be found through your state government's official website.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at marcospizzagrill.click
• For material changes, provide notice via email (if we have your email address) or through a prominent notice on our website prior to the change becoming effective

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns you may have. Our privacy team will respond to your inquiry as promptly as possible and within any legally mandated response timeframes.

This Privacy Policy was last reviewed and updated on June 24, 2026. © 2026 Marcos. All rights reserved.